Following an intensive search process, Nashville Electric Service (NES) announces Brent Baker as its new Vice President and Chief Customer and Innovation Officer. Baker comes to NES from Springfield, Missouri, where he served as Vice President, Chief Customer Officer for City Utilities since 2020. Prior to his time in Springfield, Baker served as Vice President of National Customer Experience Operations for Liberty Utilities in Oakville in Ontario, Canada, and as the Vice President of Regional Customer Experience Operations Central Region for Liberty in Joplin, Missouri.
“Serving the community and working in the utility industry are the passion points that have led to this moment in my career,” said Baker. “I am honored to work for NES, a respected utility committed to providing Middle Tennesseans with safe, reliable and affordable power. I look forward to serving in this new role to support NES in growing into its next chapter of innovation and continued success.”
A Missouri University of Science and Technology graduate with a degree in Civil Engineering, Baker got his start in the industry in 2002 with The Empire District Electric Company in Joplin, as a Transmission and Distribution Line Engineer. He has deep experience in storm recovery from major ice storms and led the storm recovery assessment efforts after the devastating Joplin tornado in 2011, the single deadliest tornado since modern record keeping began in 1950. In addition to his work in the utility industry, Baker is also an active community member, serving on
several boards and committees.
During his time at Liberty, Baker oversaw 300 team members across 13 states and 32 customer service offices serving 800,000 customers. He led the brand change for Liberty after its acquisition of The Empire District Electric Company and led the first innovation efforts for Liberty across the 13 states, including Electric Vehicle projects, Microgrids and resiliency efforts. Additionally, he led the creation of City Utilities first Community Investment Report, highlighting the environmental and sustainability efforts.
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